FAQs

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What is an Online Business Manager?

An Online Business Manager (OBM) focuses on the strategy, systems, operations, and overall execution of a business. OBMs manage the business backend, not just tasks.

At JVAN Services, OBM work includes:

  • Building workflows and SOPs

  • Managing projects, timelines, and deliverables

  • Overseeing contractors or teams

  • Streamlining operations

  • Creating structure that supports growth

OBMs think long-term and big-picture.

Why should I hire an OBM?

Hiring an OBM allows you to focus on your business on a larger scale. An OBM can help you strategize and create new services or products that are attractive to your clients by using their expertise and knowledge. They can provide personnel services to you, including hiring and team management, without you having to handle everything on your own. OBMs are your righthand in your business.

How is an OBM different from an Executive Assistant (EA) or Virtual Assistant (VA)?

An Executive Assistant primarily supports one executive’s daily workflow through administrative tasks such as:

  • Calendar management

  • Inbox management

  • Scheduling meetings

  • Booking travel

  • Preparing correspondence

An OBM, on the other hand:

  • Supports the entire business, not just one person

  • Builds systems instead of completing tasks

  • Oversees operations instead of managing calendars

If an EA keeps the executive organized, an OBM keeps the business running.

What is clerical or administrative work?

Clerical work includes routine, task-based duties such as:

  • Data entry

  • Filing and document management

  • Answering phones

  • Taking notes

  • Sending routine emails

  • Scheduling appointments

These tasks are reactive and maintenance-based.
They are important, but they are not business management.

Does JVAN Services provide clerical, administrative, or assistant support?

No.
JVAN Services does not offer:

  • Clerical services

  • Executive assistant services

  • Administrative support

  • Personal assistant tasks

Our work is strategic, operational, and systems-based.

If you don’t do admin tasks, what DO you handle?

JVAN Services handles the infrastructure behind your business, including:

  • Workflow and SOP creation

  • Operational audits

  • Project and launch management

  • Team coordination and accountability

  • Systems setup and optimization

  • Process improvement and efficiency

We focus on building the systems that reduce the need for constant admin work.

Can a business have both an OBM and an Executive Assistant?

Absolutely, and that’s often the best setup.

  • The OBM builds and manages the systems

  • The EA executes day-to-day administrative tasks within those systems

JVAN Services frequently works alongside EAs by designing the structure they operate within.

Who is JVAN Services best suited for?

JVAN Services is ideal for:

  • Business owners who feel overwhelmed by operations

  • Entrepreneurs ready to scale

  • Organizations needing structure and clarity

  • Founders who want systems, not just support

If you’re looking for someone to run tasks, JVAN may not be the right fit.

If you’re looking for someone to run operations, you’re in the right place.

How do I know if I need an OBM or an assistant?

Ask yourself:

  • Do I need help doing tasks → Hire an assistant

  • Do I need help organizing, structuring, and managing the business → Hire an OBM

JVAN Services specializes in the second one.

Does JVAN Services still offer Notary services?

Yes.
Notary services are offered separately and are not included in business management packages.

What does it mean to outsource or delegate tasks?

In the online world, outsourcing means assigning tasks or giving control over a specific project or task to someone or something, instead of having to do it yourself. To delegate means to assign a task or responsibility to someone else, with your full trust, to carry out and fulfill. These terms are used often online and help best to describe what a Virtual Assistant is hired for.

What's an SOP?

SOP stands for Standard Operating Procedure. A Standard Operating Procedure is a step-by-step guide on how a task or project is completed in a business and how software or program are used in a business.

Can my documents be notarized electronically or over the phone?

Electronically, yes, over the phone, no. In order to notarize your documents virtually, NYS Notary Publics must be able to see you in real-time, using a state-approved live video notarization platform. Notarizations over the phone are prohibited.

Can a NYS Notary Public come to where I live and notarize my documents?

Yes, but only if you are in the state of New York. If you are not located in the state of New York, your documents will need to be notarized electronically or by a notary in the state or country where you are located.

What can you notarize?

I can notarize a variety of documents, but the most popular notarizations we typically see are:

  • Affidavits

  • Child support paperwork

  • Divorce documents

  • Permission or travel letters for minors (including those visiting family members in prison or traveling domestically/internationally)

  • Power of Attorneys

  • Business certificates

  • Bills of sale

  • Contracts and insurance forms

  • Loan documents

    If there is anything in particular that you need notarized, please be sure to do so on the inquiry form when booking your notary appointment.